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You can contact us in a number of ways.

For advice on how to deal with flooding, call Floodline on 0345 988 1188.

To report flooding in Dorset by phone or request a hard copy of the form, call Dorset Direct on 01305 221000.

For general enquiries, please send an email to

User Roles

Manage your user account

Your user account can be managed by selecting 'Manage Account' from the drop down menu accessed by clicking on your username at the top right of the website.

This will take you to a page which allows you to reset your password and view/edit your home range (depending on your user permissions).

Your home range defines the geographic area which you have permission to view and edit data within. For data protection, you will only be able to see aggregated and anonymised data outside of your home range.

Manage other user accounts

Your user is not able to manage other user accounts.

To request new users or to make changes to other accounts please contact your account manager who is